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Banking Sector Introduces Enhancements to Elderly-friendly/ Barrier-free Services
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The Hong Kong Monetary Authority (HKMA) and the Hong Kong Association of Banks (HKAB) announced that the banking industry will implement the Guideline on Elderly-friendly Banking Services and the second edition of the Practical Guideline on Barrier-free Banking Services to strengthen support for the elderly and customers with impairment in accessing banking services. The guidelines are issued by the HKAB and endorsed by the HKMA. The Guideline on Elderly-friendly Banking Services establishes eight core principles, including digital enablement, accessibility of basic services and distribution of physical banking facilities, along with a number of recommended good practices for implementation by banks. It also aims at enhancing elderly customers' financial literacy and digital adoption through strengthening financial education. The second edition of the Practical Guideline on Barrier-free Banking Services further improve service convenience for customers with impairment and the elderly, with a view to facilitating access to appropriate banking services for customers with physical, visual and hearing impairments. AASTOCKS Financial News Website: www.aastocks.com |
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